Privacy Policy
Privacy Policy
What we collect & why
The data we process depends on how you interact with us. Here's the breakdown by activity.
When you use the STAGE OTT Platform
- Identity: full name, email, phone number
- Address: residential or billing address
- Payment: card details, bank info, transaction date/time/amount
- Location: location data from your device
- Technical: IP address, device, browser info
- Behavioural: search terms, language, content preferences, pages viewed, time spent, links clicked
- Profile: social media profile if you log in via a third party
- Register and manage your account
- Process transactions and subscriptions
- Personalize your viewing experience
- Send transactional & support communications
- Verify identity and manage your settings
- Improve services through analytics & feedback
- Maintain security and prevent fraud
- Comply with legal obligations
When you contact support
- Name, email, phone number
- Account or subscription details (username)
- Program/content details — title, episode, description
- Issue or grievance details, supporting documents
- Complaint category (e.g., classification, age rating)
- Declaration that you are the rightful claimant
- Verify your identity and account
- Resolve complaints and requests
- Process payments or transactions
- Reach you via email, SMS, or social (e.g., WhatsApp)
- Determine geographic location for localized content & troubleshooting
- Comply with legal obligations
Marketing communications
- Name, email, address, phone, company, location
- Your interactions with our Platforms — what content interests you
- Advertisement identifiers (IDFA, GAID) and ad-interaction data
- Send marketing communications and commercial opportunities
- Share promotional offers, updates, and personalized content
- Analyze the effectiveness of marketing campaigns
- Improve and personalize our communications
Online advertising
- Identity — name, email, phone, mobile ad identifiers
- Technical — IP, device, browser, geolocation
- Usage — pages viewed, links clicked, content watched
- Serve relevant, personalized ads
- Measure ad performance and engagement
- Retarget users with tailored messaging
Surveys and feedback
- Name, email, phone
- Your responses, opinions, and ratings
- Demographic info if you choose to provide it
- Improve product features and user experience
- Understand content preferences and satisfaction
- Develop new services and offerings
Events and contests
- Name, email, phone, address
- Age, date of birth (if required for eligibility)
- Entry details, submissions, photos/videos
- Manage registrations and participant communications
- Verify eligibility and identity
- Fulfill prizes and rewards
- Promote the event and showcase submissions
Where we get your data
Directly from you
Anything you share via our Platforms, social channels, or customer support.
Automated collection
Cookies and similar tech that record technical and behavioural data as you browse.
Third parties
Business partners, affiliates, analytics providers, ad services, and public sources — only where consent or legal basis exists.
Who we share your data with
We do not sellyour Personal Data, and we don't share it for unrelated purposes.
Service providers
Hosting, security, identity verification, payments, email/SMS/WhatsApp, marketing, advertising — bound by contract to use data only as instructed.
Business partners
Trusted partners and marketing/promotion partners who help deliver content & services.
Affiliate companies
Group companies under common ownership, all required to follow this policy or equivalent standards.
Legal & regulatory
Authorities, courts, law enforcement — when required by law, court order, or to prevent fraud.
Corporate transactions
In a merger, acquisition, or sale of assets — recipients must protect data per this policy.
With your consent
Anywhere else only when you give explicit consent or make a specific request.
How long we keep your data
We retain Personal Data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Retention criteria
- Account data — retained as long as your account is active, plus any legal retention period
- Transaction records — retained for tax, accounting, and compliance (typically 7 years)
- Marketing data — retained until you withdraw consent or opt out
- Support tickets — retained for 3 years after resolution
- Analytics and logs — typically retained for 90 days to 2 years
After retention periods expire, we securely delete or anonymize your data. Some data may be retained longer if required by law, to defend legal claims, or with your explicit consent.
Your rights
- 01Right to access
Get a summary of your Personal Data, how it's processed, and who we've shared it with. Some data is viewable in Settings after login.
- 02Right to correct or erase
Ask us to fix inaccurate data or delete your data. Some data may be retained for legal reasons.
- 03Right to grievance redressal
File a grievance with our Data Protection Officer. If unresolved, escalate to the Data Protection Board.
- 04Right to nominate
Designate someone to exercise your rights on your behalf in case of death or incapacity.
- 05Right to opt out
Withdraw consent anytime via Platform/device settings or email. Some features may become unavailable.
How we protect your data
We implement industry-standard technical and organizational measures to protect your Personal Data from unauthorized access, loss, misuse, or disclosure.
Technical safeguards
- Encryption in transit (TLS/SSL) and at rest
- Secure authentication and access controls
- Regular security audits and vulnerability testing
- Firewalls and intrusion detection systems
Organizational safeguards
- Data access limited to authorized personnel only
- Employee training on data protection practices
- Incident response and breach notification procedures
- Regular review of third-party security standards
While we take security seriously, no system is 100% secure. You must also protect your account by using strong passwords, not sharing credentials, and keeping your devices secure.
Third party links and services
Our Platforms may contain links to third-party websites, applications, or services that are not operated by us.
What you should know
- We are not responsible for the privacy practices of third-party sites or services
- Third-party sites have their own privacy policies — we encourage you to read them
- We do not control third-party cookies or tracking technologies on their sites
- Links do not imply endorsement of third-party content or practices
Third-party integrations we use
We may integrate with the following types of third-party services:
Cookies and tracking technologies
We use cookies, pixels, and similar technologies to enhance your experience, analyze usage, and deliver personalized content and ads.
Essential cookies
Required for the Platform to function. Enable login, security, and basic features. Cannot be disabled.
Session cookies, authentication tokens
Performance cookies
Help us understand how you use the Platform so we can improve it.
Analytics, error logging, load times
Functional cookies
Remember your preferences and settings to personalize your experience.
Language, subtitle settings, playback quality
Advertising cookies
Serve relevant ads and measure campaign effectiveness. May track you across sites.
Ad targeting, retargeting, conversion tracking
Managing cookies
You can control cookies through your browser settings or device preferences. Note that disabling certain cookies may limit Platform functionality.
- Browser settings — most browsers let you block or delete cookies
- Device settings — mobile devices have ad tracking controls (iOS, Android)
- Opt-out tools — industry opt-out tools like NAI, DAA, or EDAA
- Our cookie preferences — available in Settings after login
Children's privacy
Our Platforms are not intended for children under 18 without parental or guardian consent. We do not knowingly collect Personal Data from children under 18 unless consent is provided by a parent or legal guardian.
Parental controls
- Parents can manage their child's account settings and viewing preferences
- Age-appropriate content filters are available in Settings
- Parents can review and request deletion of their child's data
- We comply with applicable child protection laws in India
If you believe a child under 18 has provided Personal Data without consent, contact us immediately at cgo@stage.in. We will investigate and delete the data promptly if consent was not obtained.
International data transfers
Your Personal Data may be transferred to, stored, and processed in countries outside of India, including countries that may not offer the same level of data protection.
How we protect your data globally
- We use contractual safeguards like Standard Contractual Clauses (SCCs)
- We ensure third parties comply with adequate data protection standards
- We conduct due diligence on international service providers
- We comply with Indian data protection laws, including DPDP Act 2023
By using our Platforms, you consent to the transfer of your data to countries outside India where we or our service providers operate. We will always take reasonable steps to ensure your data is treated securely and in accordance with this policy.
How to reach us
Use the channels below for grievances, complaints, or to exercise any rights — including violations of legal rights, offensive content, misuse of data, or cybersecurity concerns.
Vinay Kumar Singhal
STAGE Technologies Pvt. Ltd.
Room 203, 2nd Floor, 2-A/3
Kundan Mansion, Asaf Ali Road
Turkman Gate, Delhi — 110002
Acknowledged within 48 hours, resolved as soon as possible.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings.
When we make changes
- We will post the updated policy on this page with a new 'Last modified' date
- For material changes, we will notify you via email or prominent notice on the Platform
- You will have the opportunity to review changes before they take effect
- Continued use of the Platform after changes means you accept the updated policy
We encourage you to review this policy periodically to stay informed about how we protect your information. The current version is always available at stage.in/privacy.